Get in Touch With Us

Got a question about one of the operators we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains the best way to reach Non Gamstop Casinos, what we can realistically help with, and how we handle the messages we receive.

How to Reach the Team

Email is the most reliable route to us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to stand in for a real answer. Include a short summary of what your message is about in the subject line so we can route it to the right person quickly. We aim to reply within a couple of working days, though this can stretch a little at busier times.

What We Can Help With

We cover casinos not on Gamstop, so most of what lands in our inbox falls into one of these areas:

• Questions about a listed brand — if you want more detail on how a specific operator handles payments, bonuses, or its games library before you sign up, ask us. Our Best Non GamStop Casinos 2026 page has the full rundown of the sites we currently rate highest.
• Corrections — welcome offers, wagering terms, and licensing details change without notice at operator level. If something you've read looks out of date, tell us and we'll check it.
• Ratings and methodology queries — if you'd like to know why a casino is ranked where it is, or what we weigh up when scoring payment speed, game range, or bonus fairness, we're happy to explain.
• General feedback — suggestions for brands or topics you'd like us to cover in future are genuinely useful to us.
• Concerns about gambling harm — if you or someone close to you is finding gambling difficult to manage, mention this in your message. We can point you toward independent support organisations and information on self-exclusion tools that apply beyond the standard scheme.

What We Can't Do

We're an independent review and comparison site, not a casino operator, so there are limits to what we can act on directly:

• We can't access, close, or amend anyone's account with a casino — that has to go through the operator's own support team.
• We can't process withdrawals, resolve payment disputes, or chase a bonus on a reader's behalf.
• We can't confirm the current licensing status of an operator beyond what's published on our reviews at the time you read them — checking the operator's own terms is always worthwhile before you deposit.

If your enquiry is really a customer support matter, the fastest fix is usually the live chat or support email listed on the casino's own site.

Before You Get in Touch, You Might Find This Faster

If your question is about which site to pick, how bonuses and wagering requirements work, or which payment methods are commonly supported, our main comparison page covers all of this in depth, including current welcome offers such as Betmica's and Kikibet's. It's worth a look before emailing, in case the answer is already there.

A Note on How We Work

Our reviews and rankings are based on research into each operator's terms, game selection, and payment processes. Any commercial relationship we have with a casino — for example, being paid for a listing — never decides where it sits in our rankings. If you think a review has missed something or treated a brand unfairly, tell us; we'd rather correct it than leave it standing.

Thanks for taking the time to read this far. Whatever the reason for getting in touch, we're glad to hear from you, and every message gets a genuine reply. Please remember that all gambling content on this site is intended for readers aged 18 and over.